Privacy Policy

GENERAL TERMS OF USE ON ANTEPBAKLAVA.BG

GENERAL

The website antepbaklava.bg is administered and is owned by ANTEP BAKLAVA EOOD, UIC 204574521 with registered office and address of management Sofia, p.k. 1000, Vazrazhdane district, TSAR SIMEON 89 Str., With contact phone 088 928 5310, email [email protected], and is an e-shop that provides information services and the opportunity for online ordering, purchase, and delivery of products.
These general terms and conditions govern the relationship between “ANTEP BAKLAVA EOOD” and each of the users of electronic services located on the domain antepbaklava.bg.
The use of the site, the hyperlinks and the payment of the products offered in antepbaklava.bg turn you into a user, which means that you accept and undertake to observe the current general conditions.
ANTEP BAKLAVA EOOD reserves the right to make changes in the data and conditions for use of antepbaklava.bg without prior notice and announcement, and any change will be reflected on this page and / or by sending a message to the e-mail of the Client about the change. of the General Terms and Conditions, containing the text of the amendments or an electronic link to a website where the amended General Terms and Conditions are available. The client has the right to declare that he rejects the changes, and in case he does not do so within two weeks from the announcement, he is considered to be bound by them. If the Client declares that he rejects the changes, it is considered that the use of the services provided by antepbaklava.bg by the client is terminated from the moment of receipt of the statement of rejection.
The version of the General Terms and Conditions, which will be valid for a specific order, will be available on antepbaklava.bg at the time of the order, unless it is required to make changes to these general terms and conditions by law and we will not be obliged to apply these changes. pre-ordered.
If you want more information about specific processes, you can contact us through the above contact page.

CUSTOMER REGISTRATION

Agree to the General Terms and Conditions.

The Client may use the services provided by ANTEP BAKLAVA EOOD by filling in the relevant electronic registration form (registration form) and order form, available in real time (on-line) on the website of antepbaklava.bg and to agree with these General Terms and Conditions.
When ticking in the field “I agree with the General Terms and Conditions” and clicking on the virtual button “Continue”, the client makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with these General Terms and Conditions. undertakes to comply with them.
ANTEP BAKLAVA EOOD stores in its server the IP address of the client, as well as any other information necessary for identification of the client and reproduction of his electronic statement for acceptance of the General Terms and Conditions, in case of legal dispute. Before making the statement for acceptance of the general conditions, the client is free to correct the information entered by him in the registration form.
The client guarantees that the data provided during the registration process are correct, complete and accurate and will change them in a timely manner if the latter changes. In case of providing incorrect data, “ANTEP BAKLAVA” Ltd. has the right to terminate or suspend immediately and without notice the provision of services and maintenance of customer registration.
Username and password
Upon registration, the client provides an email and password for access to the services available through the website antepbaklava.bg. The customer should choose another that is unique and not registered by another user. The customer is fully responsible for the protection of his username and password, as well as for all actions performed by him or by a third party using his username and password.

Conclusion of the contract

The agreement between the parties takes effect from the moment of reaching an agreement, objectified in the above manner. The contract is concluded in Bulgarian. By accepting these General Terms and Conditions, the client agrees to communicate with him by e-mail and telephone.
In the event of a dispute as to which person has expressed a will to be bound by the text of the General Terms and Conditions, the person who ordered and paid the price of the ordered goods shall be considered a party to it.

SUBMISSION, ACCEPTANCE, AND FULFILLMENT OF ORDER

Submitting the order
The submission of an order by the customer is done by successively performing the following actions:
• In the “Shopping” section, select the desired product, select the weight of the package, determine the quantity of the product, select the “Buy” button and the “View cart” button;
• review of the order, completion of the order, entry into an already registered profile, and in case you do not have a registration, indication of name and surname, requesting no / wish to issue an invoice, delivery date, phone and e-mail, check the box if you wish to register an account on the site, the field for entering notes to the order, delivery address (Pick up from the store; Delivery with Econt; Pick up from Econt office; Send to Sofia), possibility for calculation of the value of the delivery, check the box if you wish to receive a newsletter, and reconfirmation of the order from the button “Completion of the order”.

Acceptance of the order
In case of correctly and completely filled in form of the order request, antepbaklava.bg automatically sends to the client a message of the electronic mailbox with which he has made his registration, notifying him of the order number. If necessary to clarify the details, the supplier can make a phone or email contact with the customer. The notification contains brief information about the order and information about the delivery day preferred by the customer, the content of the order, the price and method of payment for the ordered goods and other data related to the order and its execution.
ANTEP BAKLAVA EOOD will not fulfill your request when the provided data are not reliable, for which it does not owe you notification and / or motivated refusal.
Price is calculated immediately at the time of shipment according to the weight of the box and the announced price per kg.

Change and cancellation of the order
Correction and cancellation of an order already made is done on the above phone or on the e-mail, by explicitly quoting the number of the order made by you. You need to receive a written or oral answer that the desired correction has been accepted and is feasible. In case you do not do this and your order has already been sent, our general terms and conditions of complaint apply.

Prices and methods of payment
The prices of the goods, the delivery prices, and the methods of payment for the goods that the customer can order through the use of the services subject to these General Terms and Conditions are described in the relevant websites of the antepbaklava.bg website.
All prices announced on the website of the website antepbaklava.bg are in BGN, including value added tax and are valid for one piece and / or one kilogram.
The exact price of the order is formed at the time of shipment. The customer will pay exactly as much as the baklava will weigh, according to the indicated price per kilogram.
The value of delivery costs is not included in the prices of the products, as you can see it when filling out the order form.

Expiration date. Storage conditions
Baklava is produced every day and is sent immediately after its production, so that the customer can use the maximum shelf life.
The shelf life of baklava is 15 days from the date of its production, and in order to preserve its qualities, it must be stored at room temperature, but not higher than 25 ° C, away from direct sunlight and in a dry place.
ANTEP BAKLAVA EOOD is not liable to the customer for any damages caused to him by improper storage and consumption of the goods.

Delivery
The orders requested by the client are delivered at his expense.
The order made by the client is delivered to the specified in
order form address
ANTEP BAKLAVA EOOD does not charge any additional delivery fees.

COMPLAINTS

In order for your right to make a claim, you must open the shipment to the courier upon receipt and make sure that the receipt corresponds to the order and in case it does not match, immediately report it to the courier, refusing to pay the imposed payment. you must notify us by phone. In this case, the right to refuse to receive the goods arises in one or more of the following circumstances, which are considered to be a valid reason:

  1. The received goods do not correspond to the ordered as a type (for example, one type of goods is ordered and another arrives);
  2. The commercial type of the goods does not correspond to the one visualized on the site, namely, the baklava is deformed and restructured;
  3. The goods have expired (the expiration date is written on each box separately);

In the cases described above, no courier costs are due, as they will be paid by ANTEP BAKLAVA EOOD.
In all other cases of unreasonable return of the ordered goods, unreasonable refusal to accept from the courier the shipment in which the ordered goods are located, or in case of unsolicited and therefore returned to the sender “ANTEP BAKLAVA” EOOD shipment in which the order is located. goods, the customer owes the costs incurred by “ANTEP BAKLAVA” EOOD for delivery to the courier company, rep. transport costs and the value of the goods – the price of the order. In case the customer does not pay them voluntarily within 14 days starting from the day following his refusal to receive the goods or his inaction to receive them (for example, do not visit the courier’s office if it is sent to an office or in case that in a telephone conversation he informed the courier to leave it at the office where he will go to receive it; he did not accept the courier at the address to which the shipment is addressed; he did not answer the courier’s call, etc.), “ANTEP BAKLAVA” EOOD has the right to seek the above monetary obligations of the client in court.
In case of disputes or unresolved issues that are not mentioned in the General Terms, the user has the right to send any questions to us at the specified phone number, email or address. The issues will be resolved according to the provisions of the current Bulgarian legislation.

RESPONSIBILITY. LIMITATION OF LIABILITY. BENEFITS

Users of antepbaklava.bg agree that:
ANTEP BAKLAVA EOOD does not guarantee that the antepbaklava.bg website will be free of errors or omissions in the available information, despite the attempt to keep the available information and the prices of the goods up to date.
ANTEP BAKLAVA EOOD is not responsible for the antepbaklava.bg website or the server, as they do not contain viruses or bugs that could slow down the full functionality, accuracy and reliability. No liability is accepted for any delay, damage, errors, omissions, or loss of transmitted data, viruses and other forms of contamination or destructive properties transmitted to the customer and consumer computer systems through the services offered.
ANTEP BAKLAVA EOOD is not responsible for non-provision of services on the website antepbaklava.bg and for unfulfilled or delayed orders in circumstances beyond its control – cases of force majeure, accidental events, problems in the global Internet and in the provision of services. beyond the control of Julia Shmatko Ltd., caused exclusively and only by natural forces that cannot be foreseen or controlled, nor prevented with caution, diligence and care, including war, riots, civil unrest, in accordance with any law, governmental order, rule, ordinance or action of third parties, as well as in case of unauthorized access or intervention of third parties in the operation of the information system or server.
ANTEP BAKLAVA EOOD is not responsible, towards the client and third parties, for damages and lost profits, occurred as a result of termination, suspension, change or restriction of services, deletion, modification, loss, inaccuracy, inaccuracy, or incompleteness of messages, materials. or information transmitted, used, recorded or made available through antepbaklava.bg.
The parties agree that ANTEP BAKLAVA EOOD is not responsible for the temporary non-provision of services or their provision of deteriorated quality as a result of tests performed by ANTEP BAKLAVA EOOD in order to check equipment, connections, networks and others, as well as tests aimed at improving or optimizing the service provided.
In the above cases, the consumer is not entitled to seek compensation from “ANTEP BAKLAVA” Ltd. for damages.
ANTEP BAKLAVA EOOD does not take responsibility for the delivery of orders, goods and services to the fullest extent permitted by applicable law. This does not affect the legal rights of the customer as a consumer. If the antepbaklava.bg website is responsible for any loss or damage suffered by the customer, the liability of ANTEP BAKLAVA EOOD will be limited to the value of the order and related goods. ANTEP BAKLAVA EOOD is not responsible for losses, damages, expenses.
The goods sold by ANTEP BAKLAVA EOOD are for personal consumption by the customer. This is the reason why ANTEP BAKLAVA EOOD is not responsible for indirect and subsequent damages, as well as for data loss, loss of income or profit, loss of property damages and / or losses caused by third parties, claims filed against the client. , as a result of the consumption or resale of goods purchased from antepbaklava.bg.
ANTEP BAKLAVA EOOD takes all possible measures to prevent online fraud and to ensure that all data collected by the provider is stored in the safest way. However, ANTEP BAKLAVA EOOD is not responsible for the extremely unlikely event of a breach of the security of the provider’s computer servers or third party servers.
In case antepbaklava.bg has a valid reason to claim that there are alleged cases of fraud, antepbaklava.bg may block the buyer (customer) and reserves the right to refuse to deliver future orders. In case of abuse, ANTEP BAKLAVA EOOD as the owner of antepbaklava.bg reserves the right to seek compensation from violators.
The offers are at the discretion of antepbaklava.bg and can be removed at any time without notification.
The Client is obliged to indemnify ANTEP BAKLAVA EOOD and all third parties for all damages and lost profits, including paid property sanctions, paid attorney’s fees and other expenses, as a result of claims from and / or paid compensations to third parties in connection with with Internet pages and materials that the client has made available to third parties or made available by using the services provided by “ANTEP BAKLAVA” EOOD in violation of Bulgarian law and these General Terms, good manners or Internet ethics, as well as in connection with other breaches of its obligations under these General Terms and Conditions. The Client undertakes to indemnify ANTEP BAKLAVA EOOD for all damages caused as a result of using the services provided by third parties to whom the latter has provided his username and password in violation of these General Terms and Conditions.

COOKIE USE POLICY (COOKIES)

It is possible that the website, online services, email messages and advertisements of antepbaklava.bg, respectively “ANTEP BAKLAVA” Ltd. to use cookies and other technologies. These technologies help to better understand user behavior, to understand which parts of the website are visited, to facilitate and measure the effectiveness of advertising and Internet searches, and to make your experience more comfortable and personal. If you want to disable cookies, please contact your provider for information on how to do so. In this case, keep in mind that you will not be able to use certain features of the antepbaklava.bg website.
Antepbaklava.bg automatically collects certain information and stores it in the registration files. This information includes Internet Protocol (IP) addresses, the type and language of the browser, the Internet Service Provider (ISP), the reference and landing pages, the operating system, the date / time stamp, and the clickstream data. This information is used to understand and analyze trends, to administer the site, to learn more about the behavior of users of the site, and to gather demographic information about the user base as a whole. Antepbaklava.bg may use this data in its marketing and advertising services. Some e-mails may use “referral URLs” related to the content of the antepbaklava.bg website. When clicking on some of these URLs, the client goes through a separate web server before reaching the relevant page of the website antepbaklava.bg. ANTEP BAKLAVA EOOD monitors this data in order to establish the interest in certain topics and to measure the effectiveness of the communication with its clients. If you as a customer prefer not to be tracked in this way, you should not click on the text or graphic links in the emails.
Information gathered from cookies and other technologies is considered non-personal information. Nevertheless, according to Bulgarian law, the addresses of Internet protocols (IP) or other similar identifiers are considered personal information. In such a case, where non-personal information is combined with personal information, the combined information is considered personal.

PERSONAL DATA PROTECTION POLICY

Personal data
ANTEP BAKLAVA EOOD has the right to collect and use information about its users when they register as customers. The information by which the customer can be identified may include name, surname, address, telephone number, contact e-mail address, as well as any other information that the customer provides voluntarily upon registration. The information includes any other that the Client enters, uses or provides when ordering, receiving or using goods and services through the website antepbaklava.bg, participation in promotions, games, raffles and competitions, filling out questionnaires, questionnaires, forms and others.

Processing of information for the Client
ANTEP BAKLAVA EOOD takes due care and is responsible for the protection of information about the client, which became known to him in connection with the provision of services – subject to these General Terms, except in cases of force majeure, accident or malicious acts of third parties.
In the registration form filled in by the Client during the registration, ANTEP BAKLAVA EOOD indicates the obligatory or voluntary nature of providing the data and the consequences of refusing to provide them. By agreeing to these General Terms and Conditions, the Client agrees that the information about him be processed in the manner prescribed therein.
The above restrictions do not apply in the event that the client or persons under his control have committed malicious acts within the meaning of these General Terms and Conditions or have violated the rights or legitimate interests of third parties. In this case ANTEP BAKLAVA EOOD has the right to provide personal information about the client to the relevant competent state authorities in accordance with applicable law.

Purposes for which the information may be used
ANTEP BAKLAVA EOOD collects and uses the above information for the purposes provided in these General Terms and Conditions, as well as for sending unsolicited commercial communications under the law, including offering new goods to the customer (free or paid), for promotions, for organizing of games or raffles, inquiries, surveys, to adapt the services offered to customer preferences, for statistical and other purposes. The described purposes for which the information is used are not exhaustively listed and do not give rise to obligations for ANTEP BAKLAVA EOOD.
By accepting these General Terms and Conditions, the customer agrees to the processing of his personal data for the purposes of direct marketing. The client has the right to object to the processing of his personal data for the purposes of direct marketing by sending a written notice to “ANTEP BAKLAVA” Ltd. at the specified address or e-mail contact address.
The customer has the right to be notified before his personal data is first disclosed to third parties or used on their behalf for the purposes of direct marketing by being given the opportunity to object to such disclosure or use.
The customer agrees that his personal data as a user should be provided to the courier company so that the order can be completed correctly, and their authenticity is checked so that the order can be completed correctly.

Disclosure of information
ANTEP BAKLAVA EOOD undertakes not to disclose any personal information about the client and not to provide the collected information to third parties – government agencies, companies, individuals and others, except in cases where:
1. this is necessary insofar as the courier company needs the personal data of the client (names, telephone, address)
2. has received the explicit consent of the client upon registration or at a later time;
3. the information is requested by state bodies or officials, who according to the current legislation are authorized to request and collect such information in observance of the legally established procedures;
4. other cases specified in the law.
The policy of ANTEP BAKLAVA EOOD for personal data protection is in accordance with the Bulgarian legislation and with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, published in the Official Journal of the European Union on 4 May 2016.
The present general conditions of antepbaklava.bg have been adopted by a decision of the manager of ANTEP BAKLAVA EOOD.
When organizing games, raffles, etc., antepbaklava.bg, owned by ANTEP BAKLAVA EOOD, reserves the right to bind them to individual general conditions, which not only exclude the current but also bind their users.

COPYRIGHT

The information materials, photographic and other images and its graphic layout placed on this site are subject to copyright within the meaning of the Copyright and Related Rights Act. No part of this site and the publications contained therein may be copied, reproduced, distributed or used in any other way without the express written consent of ANTEP BAKLAVA EOOD. Any use of any content from this website without express permission will be prosecuted to the fullest extent of the law.
Access to the site does not in any way constitute permission to use within the meaning of the Copyright and Related Rights Act the information materials, photographic and other images published on the site. ANTEP BAKLAVA Ltd. gives the right to view all materials – images, texts and any information from the pages of antepbaklava.bg, only for personal use and provided that they are not used for commercial purposes and all copyrights are respected. The content published on this website antepbaklava.bg is the property (unless explicitly stated otherwise) of the online store antepbaklava.bg, owned by ANTEP BAKLAVA EOOD.

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